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Returns & Exchanges

Returns:

We hope you love all of your new X2 purchases. However, if something isn't exactly what you were looking for, you will have 14 business days from the day of delivery to exchange or return your item.

All merchandise must be returned in its original condition: unworn, unwashed, undamaged and unused with all original tags still attached.

We will not accept returns that have not been approved. Clients are responsible for return shipping charges, which will be deducted from your refund.

Please reach out to info@x2nyc.com and we will send you a return label.

Please enclose a copy of your packing slip indicating the items you are returning to ensure proper credit.

Please allow up to 5 days for processing from when we receive your return. Refunds can take up to 14 business days to process depending on your bank or payment provider.

Exchanges:

If you would like to exchange an item for another size, we offer one time complimentary shipping for the same item purchased. Unfortunately we are unable to waive return shipping fees. For assistance with a size exchange, please contact us via email info@x2nyc.com.

We will only accept returns for exchange if they meet all criteria for an acceptable return (see above). Please make sure to note the exchange on the packing slip.

Damaged / Incorrect Items:

If you receive an item that is defective, damaged or incorrect, you must notify us via email within 5 business days of receiving the merchandise. A replacement will be sent, if available, upon receipt. You will not be charged return fees for the damaged item nor shipping fees for replaced items.

We strongly advise all customers to check garments thoroughly upon receipt before removing any attached tags and before disposing of any original packaging. We will not accept items that have been worn, if tags and/or labels are detached, or any packaging is missing.

If your box is damaged in transit and causes damage to the item, please keep the original box and packaging materials, and take a photo of the damaged box.